Delete your CardHoldr account

Request deletion by email

If possible, send the request from your CardHoldr account email address. If you cannot access that address or signed in with Apple, identify the email used for your account. We must verify account ownership before deleting data. Never send your password.

Or email privacy@cardholdr.app.

Delete through the website or app

Sign in on the website, open your account and choose account deletion. Confirm your identity and the displayed confirmation prompt. In the app, find this under Settings → Account Security. If you cannot sign in or complete verification, use the email request above.

What happens to your data?

Your account and associated personal content, such as profile and personal collection data, are removed or anonymized. Shared collections and their transaction history may remain for other members; your personal association is removed where required or administration is transferred.

• Invoices and payment records must be retained for ten years under Swiss law.
• Protected copies of reported or deleted messages are generally deleted after 90 days, or after an open report is resolved. Legal retention obligations may require longer storage.

We handle requests after identity verification within applicable statutory deadlines. More details: Privacy Policy.

Cancel your subscription separately

Deleting your account does not automatically cancel an App Store or Google Play subscription. Cancel separately in the store to prevent further renewals.